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general
information and policies
Office Warehouse
Monday
to Friday 8:30am to 5:00pm Monday to Friday 8:30am
to 4:30pm
With the exception of upholstered merchandise,
orders for warehouse pick up received by noon will be ready for pick
up before 4:00pm on the second business day after placing the order.
Orders placed after noon will be available on the third business
day.
There are four levels of pricing: Contract,
Wholesale, Stocking Dealer and Container. Your
price structure is determined by your type of business. Please
check with us for quotations and information regarding our direct
container program.
Our customer service representatives are here
to assist you with any questions or concerns you may have. Call us
on our toll free number 888-820-4455 and a customer service
representative will be happy to assist you. Consumer questions
regarding parts, exchanges or refunds will be referred to the dealer
from whom the purchase was made. Please advise your customers to
contact you if they have any questions or problems with their order
and/or merchandise.
Should there be a reason for returning
merchandise other than for a manufacturer’s defect, a restocking fee
of 15% will apply. A Return Authorization must be obtained for all
returns. The invoice number with date must be provided when
requesting a Return Authorization. No returns will be accepted
without prior authorization.
1. Any returns not in the original packaging
will be charged a 15% restocking fee.
2. A 15% restocking fee may apply to all
orders that have been produced and cancelled before invoicing.
3. Merchandise returned to Pelican Reef due to
errors in ordering are subject to a 15% restocking fee.
Claims or authorization for pick ups for
damaged or defective merchandise must be made within 7 to 10 days
from date of delivery or date of receiving merchandise. Pelican Reef
will repair, replace, or provide replacement parts to correct
defects or damages. Claims or pick up requests for damages or
defects on shipped orders may require a photo along with the
original invoice information. Claims for freight damages must be
noted on freight documents (Bill of Lading) upon delivery, otherwise
claims will not be processed by the freight carrier. If a concealed
damage is found upon opening the boxes, all boxes must be kept and
the freight company notified immediately. Pelican Reef is not
responsible for damages incurred that have not been identified and
documented upon receipt and inspection of merchandise.
All products from Pelican Reef are packaged
carefully to reduce damages that may occur during shipping and
handling. When a carrier signs a bill of lading covering a shipment
receipt is given that it is complete and in good condition. We do
not recommend using shipping services such as UPS, FedEx, DHL and
similar companies who are not familiar with handling furniture when
returning merchandise. If you choose to utilize such services, it
is your responsibility to ensure that the packaging meets the
shipping standards set by the carrier.
Your account will be placed as inactive if:
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your account has no sales in six consecutive months or
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your account has less than $3,000 volume within 12
consecutive months.
Your account may be reactivated with a minimum
initial order of $1,000. It may be necessary for you to reestablish
your account as a new account, requiring you to provide information
on your company and its credit worthiness.
Pelican Reef offers terms upon approval of
credit from our credit department. The signer of the accompanying
application for credit form warrants that the information is true
and correct. As an inducement to grant credit to the undersigned the
signer agrees to Pelican Reef’s right to obtain the credit history
of the signer and authorizes the release of such information by
their signature.
Net 30 We must have a completed,
signed credit application, FL annual resale
certificate for sales
tax (Florida customers only), and a list of credit references for an
applicant to be considered for credit terms. Pelican Reef uses D&B
(Dun & Bradstreet) database for its credit decisions. Finance
charges of 1.5% per month will be charged on past due invoices. New
orders will not be shipped with past due balances outstanding.
Please refer to our credit application for specifics.
Pre-Payment Pelican Reef accepts “C.B.D.” (cash before delivery).
We do not accept C.O.D. orders. If you prefer to be a C.B.D.
customer, you do not need to fill out our credit application
completely. Please complete the top portion with your company
information, and sign at the bottom of the form and submit for our
records.
Credit Card We accept Visa, M.C. and Amex
credit cards. Your account will be
charged on the day of
shipment. Please complete our credit card authorization form,
and fax back to our credit department at 305-556-5279.
Contract/ All contract &
special orders require a 50% deposit (non-refundable) at Special
Order the time of order, and full payment before shipment to
destination.
You may use wire transfer or direct deposit to
pay for your orders. You may obtain our banking information by
contacting our credit department. The order number and your account
number must accompany the transfer.
All returned checks are subject to a $45.00
fee. The account will be placed on hold until the returned check is
paid either by cash, money order, bank check or wire transfer. After
receiving an NSF check, the account will be placed on a cash only
basis for the next 3 purchases. Invoices are to be paid by either
cash, money order, bank check, wire transfer or direct deposit – no
exceptions. Should there be a second NSF check the account will be
placed on a “cash only” basis indefinitely. If a check is returned
in error, a letter from your bank is required before we will once
again honor your checks.
Customer agrees to pay any collection costs
incurred in order to collect the account balance, including court
costs, collection fees and attorney’s fees.
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